First and most importantly, thank you for your order or your wine club membership with us.  Your support allows us to do what we really love, that isn’t lost on us and that will always be the most important factor in everything that we do.

Here’s some information that’s especially helpful if you’re new to Uncorked Ventures:

Shipping: Initial orders are typically shipped within a week (if you need the initial order to go out immediately, just reply to your confirmation email and we’ll get it out within 24 hours).  Subsequent shipments typically go out near the end of the month.

Emails are Automated & Coming: We still have a human being enter your order into our software for upcoming shipments or wine club membership, antiquated we know….but it leads to less mistakes in our experience. In the upcoming days you’ll receive a couple of automated emails, one telling you that your package has shipped, it’ll include a tracking number

Tracking Numbers: If it’s only numbers that’s a Fedex tracking number.  A mix of numbers of letters, that’s a UPS tracking number.  Most of you will receive packages via UPS.

UPS Deliveries: Please take a moment to sign up for delivery alerts from UPS.  First, you’ll get an email from UPS directly when they have a package in route for you, it’ll include an exact 3-4 hour delivery window, something more specific than we can provide. Perhaps most importantly, you’ll be able to change delivery times based on when you’ll be home, it’s a cool system and one of reasons we chose to use UPS more often.

If We Mess Something Up: We’ll make it right.  Our customer service phone number is on the top of our website and we’ll call you back, but we won’t necessarily answer when you call….sorry.  We do spend time in wine country and having someone around to answer the small number of phone calls we receive, simply isn’t worth the expense.  We’d rather continue shipping better wine.   You can also email us at [email protected] and we’re happy to answer any questions that you have, help you plan a trip to wine country or generally fix a mistake along the way.

Thank you again for your order and your patience while we get your wine delivered to your front door.  We hope you not only enjoy what’s going into your glass, but that you also enjoy hearing some of the stories about the people and places behind the wines as well.